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Terms and conditions

Booking and payment

 

The customer orders through the payment solution on this web page and the item(s) will be sent to you when the payment is registered. You have to be at least 18 years old to purchase products, or have someone who can vouch for the purchase.

The payment solution for our online store is STRIPE and Izettle at fairs / other events.

 

Account

The customer is responsible for and agrees to taking full responsibility for his password and all activity related to his account. Notify TOVE MOSS immediately if suspicious activity occurs. The customer is responsible for ensuring that customer information at all times is updated and complete.

TOVE MOSS focuses on storing personal information in a responsible manner and does not use personal information beyond the handling of matters relating to customer`s purchase, advertising to customers and log data.

 

Shipping

Shippingcost apply and the products are shipped with “Norgespakke” domestic, 160 NOK (including tracking and insurance). Svalbard (including tracking), 280 NOK. Internationally (including tracking), 420 NOK.  Item is shipped after payment has been approved. Orders may be subjected to local taxes, import duties and taxes and additional shipping fees at your own expense. If the shipment is not collected the customer is responsible for the cost of returning the package to TOVE MOSS and any taxes, duties and custom charges that are incurred on the shipment.Contact your local customs office for more information.

 

Delivery 

If the product is in stock, it will normally be shipped within 7 days. If the product is not on stock, the customer will be notified. Estimated domestic delivery tims up to 6 weeks and up to 8 weeks abroad, depending on design. When purchasing multiple items at the same time everything is sent together when the all goods are in stock. We are not responsible for postal delays, political or environmental conditions.

 

Tracking

NORGESPAKKEN and Nordic countries : https://sporing.posten.no/index.html

Outside Nordic countries: http://trackitonline.ru/?service=track&CCode=US

or http://17track.net/

 

Returns / right of withdrawal

The customer has the right to return a product which is unused within 14 days after receiving the package or reciept issued at the sales outlet/mail. TOVE MOSS only covers accruing shipping costs if the return is a result of our error. Please report any shortage of the goods immeditaely. Defects in goods are only covered by repairs performed by TOVE MOSS. The customer can not return the item if it is has been used such as the value has decreased, a part from trying it on to see if it fits. (No returns on products on sale or special orders). Items are to be returned in its original packaging and jewellery box. The customer bears the risk during transport back to us (tracking recommended). Always contact TOVE MOSS on e -mail post(at)tovemoss.no for information about the return adress and before you return the item and enlighten us regarding which product it is. Clarify the customs declaration on the outside of the package that it is a return with value 0. Only refund to the card used for purchase of goods, this is to avoid fraud. If the customer descide to refuse any shipments from TOVE MOSS the customer is responsible for the original shipping, – and handling charges, fees, taxes and / or customs duties on the original shipping and the return shipment. If the carrier does not succeed in delivering and the package is returned, the customer is responsible for original shipping, – and handling charges, fees, taxes and / or customs duties on the original shipping and the return shipment. If the package has not returned to TOVE MOSS the customer will be responsible for the expenses mentioned above and the cost of the item.

 

Copyright 

All content of these web page are TOVE MOSS, protected according to laws of copyright, marketing and trademarking. This means that trademarks, product names, information about products, which will include pictures / graphics, design and layout and other content on this web page can not under any circumstances be downloaded, copied or used in any way without this is expressly permitted by applicable law or the express written consent of TOVE MOSS.

 

Disclaimers

It is taking into account errors on the web page. We reserve ourselves against typos. Price changes may occur.

 

Product information 

TOVE MOSS jewellery are made of 925 and/or 830 silver and porcelain. Because the jewellery are handmade, there may be slight variations in colour and size relative to the product pictures. The jewellery are unique and production on a small scale, which leads to small collections.

 

Treatment of jewellery 

The jewellery are delicate and should be handled with care. Silver will oxidize over time due to contact with air. Oxidized jewellery (when original effect) will lose its original color by sanding. Turn to a local silver,-/goldsmith for tips on products for the treatment of silver jewellery. It is wise to separate silver jewellery from other jewellery, usually in a soft box/airtight bag when not in use. Avoid direct contact with chemicals. Use a soft jewellery cloth for cleaning your jewellery. If you are unlucky and damage the jewellery we can repair it for a repair cost.

Porcelain is a type of ceramic that is treated in an oven above 1000 degrees celcius, making it hard and durable. It can however break if dropped onto a hard surface.

 

Contact

If you have any other questions do no hesitate to contact us at: post(at)tovemoss.no